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sobat888 Privacy Policy: What We Collect and Why

Your account on sobat888 is protected by a clear Privacy Policy that covers every data point we hold — from your phone verification step through to your DANA…

Account & Identity DataPayment Transaction RecordsCookie & Session DataYour Right to Request Changes
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sobat888 sobat888 Privacy Policy: What We Collect and Why
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review what we hold, correct an error, or ask us to delete your account data, our support team handles privacy requests directly. Reach us through live chat in the lobby, by email at the address shown in your account settings, or via the in-app help button on mobile. We aim to respond to all data requests within three business days. For players in Semarang and across Indonesia, live chat is available around the clock so you are never waiting long for a first response.

Team online

Live Chat

Available 24 hours a day inside the lobby. Start a chat, select 'Account & Privacy' from the topic menu, and a support agent will pick up your request.

Email Support

Send your data request to the email address listed under Account Settings. Include your registered phone number so we can verify your identity before making any changes.

In-App Help

Tap the help icon from any screen on mobile to open a support ticket. Privacy and data requests are routed to our account team, not the general queue.

DATA HANDLING STANDARDS

Six Ways We Keep Your Account Data Safe

Our approach to data security covers every layer of your account — from the moment you verify your phone number to the point your withdrawal clears back to your OVO or BCA…

Phone Verification Before Access

Your account is locked behind phone verification at registration and again after a password reset. No one can access your data without passing this step first.

Encrypted Payment Records

Deposit and withdrawal records tied to DANA, GoPay and bank transfer are stored with encryption at rest. Your wallet identifiers are never written to plain-text logs.

Cookie Controls

Session cookies keep your lobby state between pages. You can clear them at any time through your browser settings; doing so logs you out but does not delete your account data.

Retention and Deletion

We keep transaction records for the period required under Indonesian financial rules. Once that period ends, records move to deletion queues and are purged from active databases.

Data Access Requests

You can ask us to show you every data point we hold on your account. Submit the request through live chat or email; we verify your identity first, then send a summary within three business days.

Who to Contact for Changes

Our account team — not a generic helpdesk — handles all correction and erasure requests. Reach them via the 'Account & Privacy' chat topic or the email in your account settings.

Your Questions About the sobat888 Privacy Policy

These are the questions we hear most often about how we handle your data. If your question is not covered here, open a live chat and select 'Account & Privacy' from the topic list.

We collect your phone number, email address, and the payment identifiers you use — such as your DANA or OVO wallet reference. We also log your login timestamps and device type for session security.

We do not sell your personal data. Payment processors like DANA and QRIS receive only the transaction data needed to complete a transfer. No marketing or unrelated third parties receive your account details.

Retention depends on local law. Indonesian financial regulations set the minimum period we must keep deposit and withdrawal records. Once that period ends, records are queued for deletion from active systems.

Yes. Submit a data access request through live chat under 'Account & Privacy' or by email from your registered address. We verify your identity first, then send a summary within three business days.

Contact our account team via live chat or the email address in your account settings. Include your registered phone number so we can verify you before making any changes. Eligibility for deletion depends on local law.

Yes. QRIS scan data is processed at the point of transaction only. Bank transfer references tied to BRI, Mandiri or BNI accounts are stored encrypted and used solely for cashier verification and dispute resolution.

Closing your account triggers a review of your data holdings. Records required under Indonesian regulations are retained for the mandatory period; all other personal data is scheduled for deletion. Where local law permits, you may request accelerated erasure.

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